Big L Windows and Doors Case Study
Big L Windows & Doors Mission: Big L Windows & Doors provides high quality windows and doors with expert installation services that help homeowners improve comfort, efficiency, and long term value.
Industry: Regional Windows and Doors Distributor and Installation Provider
Company Size: 51-200 employees
Products: Acumatica Advanced Financials, Fixed Assets, Intercompany Accounting, Order Management, Inventory Control, Field Services
Replaced: Infor FACTS
“There’s a lot we can do with Acumatica that we simply couldn’t do before — especially when it comes to dashboards and analyzing our data.”
Follow Big L Windows and Doors
Turning Data into Decisions at Big L Windows & Doors with ICS
and Acumatica The Cloud ERPKey Results for Big L Windows & Doors
Real time access to sales and operational performance data
Custom dashboards for tracking business activity
Faster access to historical order information
Improved visibility into salesperson performance and installation timelines
Efficient data uploads using Acumatica import scenarios
Increased confidence in reporting and business insights
Responsive, reliable support from Innovative Cloud Solutions
The Challenge: A Legacy System That Could Not Deliver the Visibility the Business Needed
Before moving to Acumatica, Big L Windows & Doors relied on a legacy ERP system called FACTS that was hosted on a local server and managed by a regional service provider.
While the system supported basic operations, it lacked the reporting flexibility and data visibility the business needed as operations expanded. Accessing information such as sales performance, order history, or operational metrics required significant manual effort and often produced limited insight.
Leadership recognized the need for a more modern platform and began evaluating new ERP solutions.
Acumatica was selected as the company’s next ERP system.
The initial transition from FACTS to Acumatica was completed with the help of an implementation partner. That firm was acquired by another organization, and the support experience began to decline. Costs increased, and responsiveness dropped, prompting the team at Big L Windows & Doors to search for a more reliable service partner.
The Turning Point: A Support Partner That Stays Engaged
Big L Windows & Doors was introduced to Innovative Cloud Solutions through a trusted business consultant.
The recommendation came from someone who had worked with the ICS team previously and believed they would be a better long-term fit.
That introduction marked an important turning point.
Instead of waiting for responses or chasing vendors for answers, the company began experiencing a more responsive and engaged support structure.
As Steve Pritchard explains:
“Whenever I submit a ticket, I get a response quickly and they follow it through until the ticket is resolved. A lot of vendors you have to chase for answers, but ICS stays involved and makes sure the issue is handled.”
With the right support partner in place, the team could focus on getting the most value out of their Acumatica system.
The ICS Approach: Helping the Team Fully Utilize the Platform
Innovative Cloud Solutions worked alongside Big L Windows & Doors to support their Acumatica environment and help the team take advantage of the platform’s flexibility.
One of the most immediate benefits was the ability to surface operational insights that were previously difficult or impossible to access.
Acumatica’s dashboards and inquiry tools allowed the company to quickly review sales activity, installation timelines, and historical order information.
“There’s a lot we can do with Acumatica that we couldn’t do before. Just being able to look up previous orders or create dashboards gives us access to information we never had with our old system.”
The flexibility of the platform also allowed internal users to build their own inquiries and reports.
Steve even began exploring more advanced reporting tools as his familiarity with the system grew.
“Acumatica is super flexible. You can create almost any kind of dashboard or inquiry you want. I’ve learned a lot about building those queries, and when something is beyond my ability, ICS is always there to help.”
In addition, the system’s import scenarios made it easier for the team to manage data efficiently. Instead of entering large volumes of records manually, they can prepare structured Excel files and upload them directly into the system.
The Outcome: A More Data-Driven Operation
Today, Big L Windows & Doors operates with far greater visibility into their business.
Managers can quickly analyze how sales teams are performing, review installation timelines, and evaluate operational trends throughout the year.
These insights allow leadership to identify opportunities for improvement and make more informed decisions.
“Just being able to quickly pull up how much each salesperson sold this year or how quickly we installed orders gives us the information we need to improve our processes.”
With Acumatica providing powerful reporting tools and Innovative Cloud Solutions delivering responsive support, Big L Windows & Doors now has both the technology and the partnership needed to continue strengthening their operations.