Submit A Support Ticket
As an ICS customer, you can quickly get in touch with our support team by submitting a ticket. Be sure to title the description to reflect the issue you are experiencing, as this will help expedite your ticket. We'll promptly send you a confirmation number via email as our team starts working on your request.
Open a Support TicketLooking for a New Support Team?
Our team of professionals have experience in hundreds of projects that span over every industry. Let us use our experience to help streamline your business and deliver you the best possible financial business solutions.
Implementation
Full-service ERP implementation with data migration, configuration, and training to get you up and running fast.
Optimization
Enhance your existing system with performance tuning, workflow improvements, and best practice recommendations.
Ongoing Support
24/7 technical support, system monitoring, regular updates, and dedicated account management for peace of mind.
Frequently Asked Questions
What's included in your support plans?
Our annual support plans include professional service hours, incident support, system upgrades, training sessions, and priority response times. Plans are customized based on your business needs.
How quickly will I receive a response?
Response times vary by support plan level. Standard support receives responses within 4 business hours, while priority support clients receive responses within 1 hour during business hours.
Do you support legacy Dynamics GP systems?
Yes! We have extensive experience with Dynamics GP and can help you maintain your current system or plan a migration to modern cloud solutions like Acumatica or Business Central.
Can you help with system customizations?
Absolutely. Our development team specializes in custom integrations, workflows, reports, and modifications for Dynamics GP, Acumatica, and Dynamics 365 Business Central.