Microsoft Dynamics 365
Microsoft Dynamics 365 is a suite of next generation business applications that assist you to empower your employees, enlist your customers, and enhance your operations.
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Microsoft Dynamics 365 is the next evolution of a CRM and Cloud Application platform.
The areas of focuses are:
Dynamics 365 introduces intelligent cloud solutions that connect data, drive smarter decisions, and give you a complete end-to-end process.
Innovative Cloud Solutions is here to assist your organization with defining system requirements, system design, licensing, implementation and ongoing support. Contact us today to find out how we can help.
SALES and MARKETING AUTOMATION
It’s time to unify your sales and marketing to have a complete customer experience. Innovative Cloud Solutions can help you set up an end-to-end process with tools that will empower your customers. With Dynamics 365 for Sales and Marketing you have a complete view of your customer at all times. Know when they are interacting. Know what they want. Have your sales team speak with them at the right time in the right way.
- Monitor Sales activities and opportunities
- Coordinate consistent messaging
- Reduce the sales cycle and increase retention
- Nurture & inform customers with campaign management
- Track results to improve future investments
IMPROVE CUSTOMER SERVICE
Your employees will speed up resolutions and deliver a more personalized, effective level of support using service software that accesses all customer information in one place—even pulling data from systems outside customer service.
- Support agents with a visual interface that delivers role-tailored experiences
- Manage cases faster and provide differentiated levels of support
- Speed resolution using machine learning and advanced analytics capabilities
- Deliver the right answers at the right time across channels
- Capture content from social media, service interactions, and experts
- Customer Self Service portals provide assistance 24×7
AUTOMATE WORKFLOWS TO STREAMLINE YOUR PROCESS
Your employees are unique, and they work in different ways. Why not have a solution that adapts to the way they work best. Innovative Cloud Solutions provides application solutions that do exactly that. We can help you determine what’s the best fit for your organization.
- Make Information and Data Flow Freely
- Empower Your Employees
- Save Time/Money with Increased Efficiencies
- Improve Customer Satisfaction
- Access Information with a Mobile Workforce
- Real-time Data for Better Decisions
Microsoft Power Platform
Microsoft created the Power Platform to make development of applications, workflows, and analytics more approachable for non-programmers. The PowerApps enables users to do Automate, Act, and Analyze to help you drive your business applications.
Power Automate (formerly Microsoft Flow) is a tool that provides the ability to create the next generation of Workflow Applications. The advantage of using Power Automate is that it allows users to perform actions and integrate data across cloud and on-premises systems.
Power Automate flows can operate on SharePoint, Dynamics 365, Salesforce, SQL Server, and over 200 more data platforms. This application can be used to address basic business processes as well as complex ones.
Additional Microsoft Power Automate (Flow) features:
- Workflow to Automate Repetitive Tasks
- Scheduled or Event Triggered
- Simplified Approvals
- Cloud-based and Mobile Friendly
- No Code Solutions
- Library of Pre-built Templates
- Integration with Microsoft and Non-Microsoft Applications, Platforms, and Systems
Microsoft PowerApps is a tool for building custom business applications that connect your data across web and mobile platforms without the time and expense of custom programming.
PowerApps is Microsoft’s next generation platform for building applications. PowerApps is GPS aware and easy to use on a mobile platform.
Additional PowerApps features:
- On-The-Go Data Entry
- Cloud-based & Mobile Friendly
- Library of Pre-built Templates
- No-code and Scripted Solutions
- Drag and Drop / Excel-like Expressions
- Desktop, Tablet, and Mobile -> Camera & GPS
- Microsoft & Non-Microsoft Application Integration
PowerBI allows stakeholders to view information in real time, and analyze ongoing events. This application allows you to connect your reports and dashboards to disparate data sources as it allows users to access, clean, explore and visualize their data.
Users can publish dashboards to the web and share with the applicable audience.
Power BI is a Business Intelligence and Analytics tool that can connect to a wide variety of data sources ORACLE, MS SQL, Azure, Salesforce, Amazon or Google.
It maintains ongoing connections to these hundreds of data sources, with additional sources being added all of the time.