The 2020 merger of Integrated Business Group and Software Solutions Group resulted in a powerhouse full service ERP solution provider with a combined 30 years of experience in providing optimal customer service.
Three key reasons for this consistent customer satisfaction include the following:
1. ICS isn’t just a vendor, they’re a trusted partner to your business
We specialize in serving small to medium-sized businesses in a variety of industries, including manufacturing, distribution, healthcare, government, not-for-profit, and restaurants. We aim to be an extension of our customer’s team, providing support before, during, and after the software launch.
We’ve proudly partnered with Microsoft Dynamics and Acumatica ERP to provide our customers with a wide variety of software solutions. We pride ourselves on our ability to guide our customers in choosing the exact software solution for the unique fit and function of their business.
In addition to technical expertise, our team members include subject matter experts who can provide guidance in areas such as Cash Flow, Fixed Assets, Workflow, and Process Improvement.
2. ICS provides top-notch IT support right from the beginning.
Beginning with a discovery call, we will guide you in comparing a variety of software options to determine which best suits your needs. Once you decide to work with us, our team of software specialists will customize programming services tailored to your business requirements. Our IT experts develop applications from the ground up, utilizing the latest technologies and platforms.
We provide top-notch service throughout setup and implementation, including:
- Working with you to design, code, test, and deploy any necessary CRM or ERP customizations.
- Connecting the vast data sources needed to create customized dashboards.
- Working with you to develop, implement, and test the integration of custom plugins and apps.
- Cloud computing consultation to optimize your system, including servers, networking, databases, security, and more.
3. ICS will grow with you
As your technology solutions partner, we don’t stop at implementing the software. We take the time to understand your business in a way that allows us to provide valuable guidance for data migration, onboarding, and training your team.
As your business grows and evolves, we’re there to consult with you on scaling your software, app integrations, system capabilities, and more. Our annual support plans include service hours and ongoing training, including monthly webinars, newsletters, and sales support to assist you in strategizing how to maximize the benefits of your ERP system.