If the COVID era of remote work has taught us anything, it’s that connections between team members are crucial for getting things done. The more easily people can collaborate on tasks, the more efficient—and profitable—the entire operation will be. This is particularly relevant for employees who work on different teams, but still need to interact to move structured workflows forward. IT has not always delivered on this need, though. Siloed systems keep employees stuck in closed environments, even when the business process calls for cooperation. With solutions like Microsoft Dynamics 365 Business Central, however, things have started to change. Here are six ways your team members can connect through this single solution:

1) Financial management

Dynamics 365 Business Central enables your team to take greater control of financial data, sharing information about cash flow and other important financial matters with key stakeholders throughout the organization. Everyone who needs to know can stay up to date on financial performance. Executives can visual financial data in order to identify financial patterns and improve business planning. Team members in departments like Accounts Receivable can easily interact through the system with groups like Sales and Operations, who may have information about open issues in AR. Multiple teams can also collaborate on approval workflows using the solution’s Power Automate capability.

2) Sales

With Dynamics 365 Business Central, your sales and marketing teams can work together to devise campaigns with flexible pricing and discounting. Operations teams can also get involved, highlighting inventory items suitable for clearance and describing delivery and fulfillment details. Sales and financial people can work together as well to find ways to improve cash management by right-sizing inventory.

3) Service

The Dynamics 365 Business Central solution facilitates a smooth transition between Sales and Service. It can automatically register shipped goods as service items, keep all necessary details in single spot so Sales and Service teams can respond quickly to customer inquiries. The system also makes it easy to track customer returns and repairs. This is useful for Service, of course, but also for account teams, who may need to know if a customer’s order has a problem. On a related note, the solution connects Service with field technicians and deliveries.

4) Project management

Given how projects tend to touch multiple groups in an organization it’s useful that Dynamics 365 Business Central enables all people involved to participate in project management. Project managers can interact with Finance, Accounting and Sales to keep the project on track in financial terms, with advanced job costing, budgeting and reporting. The tool enables the project team to keep customer invoices matched with planned or actual costs on orders and quotes.

5) Supply chain

Dynamics 365 Business Central gives all participants in the supply chain a holistic view of procurement and inventory. It connects teams for purchasing, warehouse operations, accounting and finance.

6) Warehouse management

The solution connects your customers and operations by way of the warehouse. The Dynamics 365 Business Central warehouse management function compiles real-time data on every item’s quantity, zone and bin to keep customer order fulfillment on track. The sales team has visibility into the process, so they can engage with the customer as needed.

Connecting your teams like this through Microsoft Dynamics 365 Business Central may require an implementation partner. We can help. Contact us for a demo and consultation on how to make this kind of collaborative connectivity a reality.

Additional Business Central Resources

10 Ways to Increase Productivity with Microsoft Dynamics 365 Business Central

New Features in Microsoft Dynamics 365 Business Central 2020 Release Wave 2

Stay Strong and Grow: 7 Ways Microsoft Dynamics Helps You Thrive in the Crisis